RDP Requirements

Before attempting a Remote Desktop connection, please confirm that you meet the following requirements.

If the target machine is not using the default RDP port (3389), use the Machine Properties dialog to match the port value specified on the target machine.

  1. On the target machine, right-click the Computer icon and choose Properties.

  2. Select the more secure connection option when possible.

Windows XP machines may not support Network Level Authentication and may require the less secure option. All other operating systems supported by Shavlik Protect should support the more secure option.

For permission to connect, you must be on the list of users. On the System Properties dialog (shown above), click Select Users and add the name of the user.