Performing a New Installation

Note: For the most up-to-date installation information, please see the Shavlik Protect Installation Guide at If you are installing on a disconnected machine and are missing any of the prerequisite software, you must download the software from a connected machine and then manually install it on the disconnected console before you begin the installation process.

  1. Begin the installation process by double-clicking the Shavlik Protect executable file.

The Setup dialog appears, indicating the status of the Shavlik Protect prerequisites. For example:

  1. If you are required to enter a user name and password each time you launch your browser and browse the Internet, enable the Proxy settings check box, click the link, and type the necessary credentials.

It may be necessary to specify a domain as part of your user name (for example: mydomain\ These settings can be modified later by going to Tools > Options > Proxy.

It also may be necessary to modify your HTTP proxy information after the installation is complete. See HTTP Proxy Post Installation Notes for details.

  1. Click the Install button to install any missing prerequisites.

A few of the prerequisites require a reboot after they are installed. In this case the installation program will request a system reboot before continuing. The installation program will restart automatically following the reboot.

Note: The Shavlik Protect x32 or x64 Installer file will always show as missing. The installation program will automatically detect whether the console machine contains a 32-bit or 64-bit operating system and will install the correct MSI file before continuing. This action does not require a reboot of the console machine.

  1. (Conditional) If you were missing any prerequisites that required a reboot, to continue with the installation after the reboot click Install.

  2. Read the information on the Welcome dialog and then click Next.

The license agreement is displayed. You must agree to the terms of the license agreement in order to install the program.  

  1. To continue with the installation click Next.

The Destination Folder dialog is displayed.

  1. If you want to change the default location of the program, click the browse button and choose a new location.

Tip: If you want a shortcut icon to be created and placed on your desktop, enable the Create a shortcut on the desktop check box.

Click Next. The Product Improvement Program dialog is displayed. Read the description and decide if you agree to participate in the program. The program enables LANDesk Software, Inc. to collect product usage information that will help improve future versions of the product.

When you are done, click Next. The Ready to install dialog is displayed.

  1. To begin the installation click Install.  

Near the end of the installation process the Database Setup Tool dialog is displayed.


  1. If you have a previously installed Shavlik Protect database that you wish to use, select Use an existing database and then click Next. Otherwise, select Create a new database and then click Next.

A dialog similar to the following is displayed:


  1. Use the boxes provided to define how users and services will access the SQL Server database.

Choose a database server and instance

Choose how interactive users will connect to the database

Specify the credentials you want the program to use when a user performs an action that requires access to the database.

Caution! If you supply SQL authentication credentials and have not implemented SSL encryption for SQL connections, the credentials will be passed over the network in clear text.

Choose how services will connect to the database

Specify the credentials you want the background services to use when making the connection to the database. These are the credentials that the results importer, agent operations, and other services will use to log on to SQL Server and provide status information.

Note: If you choose Integrated Windows Authentication the installation program will attempt to create a SQL Server login for the machine account. If the account creation process fails, see SQL Server Post-Installation Notes for instructions on manually configuring a remote SQL Server to accept machine account credentials. Do this after you complete the Shavlik Protect installation process but before you start the program.

  1. After providing all the required information, click Next.

Note: If the installation program detects a problem with any of the specified credentials, an error message will be displayed. This typically indicates that a user account you specified does not exist. Make a correction and try again.

The program will create, link to, or upgrade the database. When the database operation is complete the Database Complete dialog is displayed.

  1. Click Next.

The Installation Complete dialog is displayed.

  1. Click Finish.

The Completed dialog is displayed.


  1. If you want to start Shavlik Protect immediately, enable the Launch Shavlik Protect check box and then click Finish; otherwise, just click Finish.

  2. See HTTP Proxy Post-installation Notes and SQL Server Post-installation Notes.