Shavlik Customer Success Stories

University of Pittsburgh

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FIS Technical Services at the University of Pittsburgh supports the technical needs of 800 university employees, and has been recognized as #1 in higher education for its customer service.




Patch for Microsoft SCCM


  • 800 Windows PCs
  • 100-200 Windows servers
  • 150 printers
  • 150 mobile devices
  • 70 buildings

Key Benefits:

  • Technical Services manages all Microsoft and nonMicrosoft updates in one place
  • Updating all applications takes about an hour each week – no matter how many applications need patching. Before, it was nearly a fulltime job.
  • Faster, easier patching means updates are rolled out sooner.
  • The team can now focus on other demands, such as maintaining its awardwinning customer service and implementing new technologies.

We’ve always been dedicated to staying protected. Now, it just doesn’t take nearly as much time to stay protected. Updating all applications takes about an hour each week—no matter how many applications need patching—instead of being nearly a full-time job.”

Rick McIver
Senior Systems Administrator, FIS Technical Services, University of Pittsburgh

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