Shavlik Customer Success Stories

Indiana University of Pennsylvania

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In the university environment, IT security is a moving target, with frequent user changes, off-campus laptop use, erratic usage schedules, and a growing number of Macs. Indiana University of Pennsylvania (IUP) needed to extend software updates to all university desktops and laptops regardless of location or type—without consuming the desktop team.






  • 3,000 Windows workstations
  • 350 Macintosh workstations

Key Benefits:

  • IUP updates 3,400 desktops and laptops automatically in a two-hour window once a week, compared to days with the previous process.
  • The university cut help desk calls by 30 percent by automating regular reboots with Shavlik.
  • Shavlik updates laptops even when they’re off the campus network, and ensures that computers are updated and rebooted even if they’re off during maintenance windows.

Shavlik really helped us consolidate and automate everything to make updates happen across all our software—in a two-hour timeframe.

Ben Dadson
IT Coordinator Desktop and Mobility Services, Indiana University of Pennsylvania

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